High turnover has always been a major challenge for security guard providers. While turnover isn't unique to any industry, the security industry at large typically experiences a high turnover rate with national annual rates of anywhere from 100-300%.
Workplace and school violence is a serious problem. In the US, there are more than 15 million incidents every single year. One of the steps to reducing these incidents from happening is to recognize the warning signs that lead to violence.
We’ve seen it happen in movies. You might have seen it happen on one of the properties you secure. A security guard is working in an office building. A freshly fired employee comes out of the boss’ office screaming and cursing. All of a sudden they turn around and go after the boss.
In the physical security industry it’s really easy to neglect training your security guards. It can be expensive and time consuming. But the benefits of security training are much higher than its potential costs.
On October 6-7, 2020, Thinkcurity presented the first-ever Virtual Physical Security Summit. Over 1200 physical security professionals signed up for the 2-day event to get actionable insights from thought leaders in every area of the physical security industry.
Providing physical security services often means more than just checking that doors are locked and telling people to keep their noise level down. Successful physical security companies know that providing high quality security services includes paying attention to “customer service.”
Most people are familiar with GPS (Global Positioning System) and how it works. When supervisors need to track and remotely monitor actions performed, such as the path of a security guard on patrol, GPS technology is used to supply the information requested.
Finding job candidates has never been easier as online job boards become more and more common. But finding the right job candidates is still a big challenge. 69% of private security company owners say hiring and retention is a challenge in their operation.
Emotional intelligence (EI) can easily be thought of as too sensitive and “mushy-gushy” - especially in the physical security industry. But when you take a closer look, it’s clear that having high emotional intelligence can have a positive impact in your security guard company.
Rethinking Security Operations
© Copyright 2020, Thinkcurity