Providing physical security services often means more than just checking that doors are locked and telling people to keep their noise level down. Successful physical security companies know that providing high quality security services includes paying attention to “customer service.”
Most people are familiar with GPS (Global Positioning System) and how it works. When supervisors need to track and remotely monitor actions performed, such as the path of a security guard on patrol, GPS technology is used to supply the information requested.
Finding job candidates has never been easier as online job boards become more and more common. But finding the right job candidates is still a big challenge. 69% of private security company owners say hiring and retention is a challenge in their operation.
Emotional intelligence (EI) can easily be thought of as too sensitive and “mushy-gushy” - especially in the physical security industry. But when you take a closer look, it’s clear that having high emotional intelligence can have a positive impact in your security guard company.
When it comes to guard training, having all training digital has helped private security companies maintain their operations with utmost efficiency. We’ve seen digitized training help security companies:
Strong supervisors are essential to the success of a security guarding company. They are the eyes and ears in day-to-day operations for owners. Supervisors set the tone for leadership with officers.
Transitioning private security services between companies is common in the security guard industry. Most of the time, you will not be the first security service provider for your new clients.
SoPs...it’s one of those business terms people toss around, but how many people actually know what they are? And for the ones that do, how frequently and well are they using them?
The private security industry has a problem that most business owners have just learned to accept - turnover. Security officers turnover at a national average of around 62%.