For a long time, the contract security industry has faced fierce competition. A limited number of large companies dominate the market and hundreds of other security guard businesses battle for what’s left of the contracts.

Providing physical security services often means more than just checking that doors are locked and telling people to keep their noise level down. Successful physical security companies know that providing high quality security services includes paying attention to “customer service.”

Finding job candidates has never been easier as online job boards become more and more common. But finding the right job candidates is still a big challenge. 69% of private security company owners say hiring and retention is a challenge in their operation.

Emotional intelligence (EI) can easily be thought of as too sensitive and “mushy-gushy” - especially in the physical security industry. But when you take a closer look, it’s clear that having high emotional intelligence can have a positive impact in your security guard company.

Thinkcurity was founded in August 2019 on a mission to revolutionize education and business development in the physical security industry through engaging content and thought leadership. That goal is being taken to the next level with the inaugural Virtual Physical Security Summit on October 6-7, 2020.

Strong supervisors are essential to the success of a security guarding company. They are the eyes and ears in day-to-day operations for owners. Supervisors set the tone for leadership with officers.

Transitioning private security services between companies is common in the security guard industry. Most of the time, you will not be the first security service provider for your new clients.

SoPs...it’s one of those business terms people toss around, but how many people actually know what they are? And for the ones that do, how frequently and well are they using them?