Security Articles

De-escalating Security Situations in Healthcare

Read More
All Posts

De-escalating Security Situations in Healthcare

The COVID-19 pandemic has brought about a lot of stress for everyone affected; healthcare workers, patients, and loved ones. Many hospitals are operating at full capacity and resources are stretched thin. People are waiting hours for care, frustration and helplessness mounts. As hospitals are natural gathering points for family members and friends keeping vigil, it is there that the stress often reaches a boiling point.

The politicization of the pandemic and measures to stop the spread (masks, vaccines, etc.) have only made things worse. Everyone has an opinion, and they are spilling out into hospital admission areas, waiting rooms, hallways, emergency rooms, and parking lots.

The issue isn’t just that family members are fighting amongst themselves, there is an increasing number of assaults on healthcare workers by people who either vehemently disagree with a treatment plan or think their loved one is not getting enough attention. There are visitors who refuse to wear masks or abide by visitation rules. Many hospitals have completely suspended visitation, and crowds of angry families gathered at the front doors do not understand why they cannot come inside. It can get ugly.

TC_SecurityHealthcare_CTA

In response, hospitals are increasing security. However, hospital security guards are not there to be referees; nor are they free to immediately use physical force to resolve a situation. There are certain de-escalation policies guards need to adhere to for healthcare worker, visitor, and patient safety.

Train your security officers to follow these guidelines for proper behavior during a crisis in a healthcare facility:

  • Understand that security officers are not permitted to get “hands on” with anyone touching a healthcare worker until the healthcare worker verbally asks for physical assistance. Physical intervention should always be a last resort, used with the least restrictive amount of force.
  • Teach officers to look for early warning signs of agitation (body language, tone of voice, etc.) and to intervene before the situation spins out of control.
  • Officers should respect the personal space of others unless and until physical contact is initiated by an aggressor.
  • Use techniques such as empathy to de-escalate confrontational people. Verbal intervention can be quite effective to calm agitated people when used properly.
  • In a hospital environment, it is likely to encounter people with dementia. It is important to recognize the difference between aggravation and confusion, and to be gentle with dementia patients.
  • In group situations, train security officers to identify a leader and speak to them one-on-one to get agreement on proper behavior and ask them to explain the rationale to their group.

Many of these skills are taught through courses by the Crisis Prevention Institute (CPI). They equip guards with the decision-making skills needed to assess and address risk to successfully intervene in crises without harm. Trackforce Valiant offers this advice and endorses these classes as means to not only keep healthcare workers and security officers safe, but to reduce officer burnout from stress and to maximize employee retention.

For more information on strategies to de-escalate security situations in healthcare facilities, visit us at trackforcevaliant.com.

Thinkcurity Articles
Thinkcurity Articles
Thinkcurity is revolutionizing education in the physical security industry through engaging content and thought leadership in every aspect of running a successful security operation.

Related Posts

What Is a Unique Selling Proposition? Figuring Out What Your Clients Want, and How to Sell to Them

Your voice is your unique selling proposition. It sets you apart from the competition and reflects your company’s image. Your voice allows you to market effectively, and in the physical security industry, it’s essential to have a unique voice and value proposition.  However, finding your voice can be difficult. It’s essential to be clear about what you want to say and to whom you want to say it. When you find your voice, you can amplify it through your unique value proposition.

4 Essential Technologies to Improve Your Physical Security Business

Running a physical security business is hard enough without having to worry about being up to date with all the latest technology. Still, it is vital to stay up to date with all the latest physical security tech to make running your business easier. Whether it is workforce management systems, operational programs, or just keeping your teams up to date and compliant with the latest government regulations, technology can make your life easier.

Ten 15-Minute Marketing Activities to Generate New Leads Today

Are you looking to implement a few simple marketing activities that you can start doing today? If your physical security business is new, it can be challenging to get the breakthrough you're looking for — which is why you may need to put in more work than your established competitors. This blog post will share ten 15-minute marketing activities that can generate new leads today.