Security Articles

All Posts

3 Ways Security Can Alleviate the Rise of Retail Theft

With the Holiday season always comes the frenzy of increased buying. While many retail outlets are pushing further out to minimize the rush within stores, the threats of new theft tactics are on the rise.  Just recently a smash and grab mob stormed into a Nordstrom in San Francisco and overwhelmed staff and security to a point that employees are becoming traumatized by the level and severity of these incidents.   

How can security firms help to alleviate this new threat that does not appear to go away? Here are 3 ways that security is providing help in these areas. 

  1.  Protect the people, observe, and report:  Security is primarily designed to be as a deterrent to potential criminal behavior, and retail outlets are ramping up their officers as the holiday season appears to be gaining momentum. However, it is important to understand that in some situations security cannot interfere directly if there is a risk to people and property. While we often think of the officer as being able to thwart any crime, if there is a risk that their actions could potentially impact human lives and safety, the proper response is “Observe and Report”.  Having a good mobile incident management solution that can take photos, videos and document the incident to the authorities so they can help the local police force identify and capture the offenders. 
  1. Real-time response when security officers are threatened:  The reality is that while retail brands desire more officers at their store locations, there aren’t as many officers to go around.  The security industry is spread thin in terms of resources these days and having the ability to hire and training new officers is proving difficult and time consuming. However, having a strong lone worker protection solution connected to a command center can get reinforcements to a location quickly. With push-to-talk and panic buttons on their mobile devices, officers can reach dispatch quickly and they can contact the nearest officer and estimate arrival time to the officer in need.  This way, as an incident escalates, they have means to reduce risk, right at their fingertips.  
  1. Proactive communication to reduce risk: These retail incidents are not localized to one retail store; often these “smash and grab mobs” will hit multiple retailers in a common radius. The challenge becomes how to communicate these updates to the guard force in real-time.  Post order notification systems can be leveraged to give up-to-the-minute intelligence on the incidents from around the area. These push notification to mobile devices give security operations a direct feed into where incidents are happening, what to expect and what preventive measures to take before anything happens. Gaining intelligence from on incident can help to mitigate risk in other areas.

TC_RetailTheft_CTAWe are living in a challenging world where there are plenty of challenges to provide security and safety.  While it’s terribly unfortunate that bad actors are taking advantage of the retail industry and devising new ways to commit crimes, it is important that physical security operations leverage the tools that will help them to reduce risk of safety and human lives, while increasing the visibility and communication of how to detect, report and ultimately prevent incidents that can impact the retail industry. 

Tim Lozier
Tim Lozier
Tim Lozier is the VP of Marketing at Trackforce Valiant. Tim has an extensive background in software technology and has been involved in the development of leading-edge technologies and strategies for workforce management solutions. Tim is responsible for fostering the direction of and providing strategic leadership for Trackforce Valiant a comprehensive platform for workforce management, with uniquely tailored solutions for Time and Labor Management, Guard Touring Management, Billing/Payroll Management, and Human Resource Management.

Related Posts

How to Pinpoint Your Target Market

Like most small businesses, you may be unsure of who your target market is. Or worse, you may think your core audience is everyone. As a business owner, you know that it is crucial to identify your ideal customer. This is not only because you want to make sales but because you want to build a business that caters to a specific group of people. By understanding your target market, you can better understand how to reach them and what needs and wants they have. 

High Growth: Why the Cannabis Industry Needs Top-Notch Security

As you read in our last blog, Cannabis and Security: Growing Together, the cannabis industry is growing, and it is growing fast. As of June 2022, 20 states have legalized the recreational use of marijuana. The cannabis industry is responding in kind and is set to exceed 33 billion dollars this year, outperforming 2021 by a shocking 32% increase in sales, according to Fortune. 

Building a Stronger Sales Team

There's no doubt that building a successful sales team is a big challenge, and you should always ensure you put in the time and effort to build the team you’d like to see within your organization. Having the right people and the proper guidelines will ensure that every aspect of your security team will meet your goals. In this blog post, we discuss the best tips you need to know about how you can build a more robust sales team.