A Customer-Centric Approach to Security

Enhance Security through Outstanding Customer Service

Security goes beyond merely protecting systems and assets; it's about cultivating a secure environment that fosters trust with your valued customers. This on-demand webinar provides a holistic perspective on security, primarily focusing on the customer's viewpoint, empowering you with invaluable insights and actionable strategies to strike a balance between meeting security requirements and building customer relationships.
Thinkcurity is proud to partner with Corporate Security University (CSU) to present part 1 of a three-part series. Our distinguished speakers will draw from their extensive experiences and expertise to guide you in evolving your security approach into one that is both customer-centric and all-encompassing.

Here are the key takeaways from this session:
Understanding Security Concerns from the Customer's Perspective:
- Gain insights into the common security concerns of team members, partners, and guests.
- Learn strategies to address these concerns effectively and proactively.
Building Trust through Robust Security Measures:
- Discover how strong security measures can boost trust and satisfaction among team members, partners, and guests.
- Explore real-world examples of organizations successfully balancing security and trust.
Effective Security Communication Strategies:
- Acquire practical methods for transparently communicating security protocols.
- Ensure team members, partners, and guests fully comprehend and appreciate your security efforts.
Educating on Proactive Security Measures:
- Receive tips and techniques for educating team members, partners, and guests on proactive security practices.
- Empower them to contribute to a safer environment that protects their well-being.

By watching this webinar on-demand, you will have a deeper understanding of customer-centric security, tools to enhance trust, effective communication strategies, and valuable insights into educating your stakeholders on proactive security measures.

Recording available on November 14, 2023

Duration: 22 min

How to Access:

This on-demand session is available 24/7, allowing you to access it conveniently. Register and gain immediate access to the webinar to start enhancing your security strategies from a customer-centric perspective.

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Carlos Francisco, CPP

Corporate Security University

Carlos is an accomplished security customer-centric executive. He is an expert in building world-class customer-centric security experiences by providing the strategic direction necessary to create memorable outcomes. Carlos has a record of leadership success as a Disney World leadership team member and a Tech Global Security Leader. Under his leadership, security teams surprised and delighted millions of guests and employees worldwide. In the last 25 years, Carlos Francisco, CPP, has led the security teams of some of the largest corporations in the world. This includes Walt Disney World, Amazon, and Meta (Facebook). He also has had the tremendous responsibility of leading security teams during major international events such as Super Bowl 50, Major League Baseball, National Basketball Association, World-Class Marathons, and many more. Carlos was a prior Deputy Sheriff and holds a bachelor's degree in Criminal Justice with a Security Leadership certificate from the University of Central Florida, and a Master's in Disaster & Emergency Management from American Military University. Carlos is an accomplished security operations executive, a podcaster, and an Amazon #1 Release, "So, You Want to Get into Corporate Security?" with proven leadership in driving corporate security programs. Carlos created the moniker, "The Corporate Security Translator," which he uses to go out into the world and share his security knowledge. 

Scot Walker, PCI

Corporate Security University

Scot Walker, PCI, is a 20-year military veteran and former Federal Agent, after transitioning to the private sector he worked for iconic Silicon Valley tech companies NVIDIA and Facebook before becoming the director of investigations and protective intelligence for an international manufacturing company and cofounder of Corporate Security University, which provides online training and certification for security professionalsScot is also a consultant for INTERPOL’s Synthetic Media Expert Group and co-founder of the Private Investigations firm Walker & Associates LLC. 

About our Partner:

Corporate Security University (CSU) is a respected institution renowned for its commitment to enhancing security expertise through education. CSU specializes in comprehensive security education and certifications, serving corporate security professionals, teams, and organizations. With a research-oriented approach, CSU facilitates deep exploration of security concepts, guided by a team of experienced educators. What sets it apart is a personalized approach, adapting teaching methods to individual needs. The curriculum, spanning seminars, in-person training, hands-on workshops, and e-learning, offers flexibility for diverse learning preferences. Corporate Security University's mission is clear: to empower security professionals with knowledge and skills for excellence in the field and a safer corporate environment.

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